Return Policy

Custom Furniture and Special-Order:
All sales of custom furniture and special-order items l. All special-order items must be paid in full prior to ordering. Unfortunately, we are unable to accept returns or provide exchanges for these items. We appreciate your understanding, as these pieces are often customized or unique.

Seasonal and Sale Items:
All purchases of seasonal and sale items are final. No returns or exchanges will be accepted for these discounted products.

Shipping:
Customers are responsible for all shipping costs associated with returns and/or exchanges.

Non-Furniture Items:
For all non-furniture items, we offer the option of exchange or store credit. To be eligible for an exchange or store credit, the following conditions must be met:

• Timing: The exchange or store credit request must be initiated within 10 days of the original purchase date.
• Condition: Items must be in the same condition as when purchased, with all original tags attached.
• Receipt Requirement: A valid receipt is required for all exchanges. We cannot process an exchange without proof of purchase.

How to Initiate an In-Store Exchange:
If you meet the criteria for an exchange or store credit, please visit our store with the original receipt and the item in its original condition. Our team will assist you in finding a suitable replacement or issuing store credit.

How to Initiate an Online Exchange:
When you create an account using your email, you can request a return from your order profile. Once approved, you will receive store credit minus the cost of shipping. You may then place a new order using your store credit.

We appreciate your cooperation and understanding of our return policy. If you have any questions or concerns, please contact our customer service team at Our Favorite Things.

Thank you for choosing Our Favorite Things — we look forward to serving you again!